Recently, scores of employees from an IT giant in India expressed their anger about the company on public social networking sites and online forums, spurring the company to draw them into communicating on its internal blog space. While it was an essential move to contain a potential PR disaster, it has already gathered enough negative publicity. Something that no company wants. What prompts employees to vent their anger on public sites and how can... 

Overheard at a nationalised bank, which had recently adopted core banking. Employee one: “Damn! This computer is acting up again. Who said that this technology was supposed to make life easier? It has just added to my work.” Employee two: “Let’s call the help desk people and ask what is wrong.” Employee one: “As if that will actually help. Think we were better off without this new technology!” Most of us would rejoice about how...